Refund policy

*Our full 'Terms of Service' are available on this website.

1. Returns and Refunds

1.1 Faulty Products

(a) Certain products may differ slightly from the product description due to releases of newer models, changes in color schemes, and the addition or removal of features. These differences do not affect the product's overall functionality or usability in its intended purpose. You agree and acknowledge that such minor variations are beyond our control and accept that they are not considered defects.

(b) Upon delivery of Products to you, you shall within three (3) days of delivery inspect the Products and notify us of any defect, shortage in quantity, damage or failure to comply with the description or quote.

(c) You shall provide us an opportunity to inspect the Products within a reasonable time after the same has been returned to us.

(d) If you fail to notify us within three (3) days of delivery as set out in this clause, then the Products shall be deemed to be free from any defect and damage.

(e) If an item is faulty, wrongly described, incorrect, or otherwise in breach of Australian Consumer Law, we will meet our legal obligations. This may include refunding the Purchase Price and delivery charges or repairing the faulty Product or providing a replacement (as determined by us in our sole discretion), provided that you produce satisfactory evidence of the faulty or damaged item and a valid proof of purchase as outlined in these Terms of Trade.

(f) We can assist you with a repair, replacement or refund, upon assessment by us, provided that:

(i) the Product is considered damaged, broken, faulty, or in breach of Australian Consumer Law; or

(ii) the Product varies significantly from the description and/or images in our brochure or website; or

(iii) the Product delivered is not the item that was ordered.

Please see clause 4.4 in our full Terms of Trade (available on this website) for further information.

(g) Please note that we shall not accept liability for Products which have been stored or used in an improper manner at any time after delivery.

1.2 Product Returns

(a) Due to the nature of the Products we sell, we do not accept returns or provide refunds for change of mind or incorrect product choice made by you.

(b) Under certain circumstances, to be assessed on a case-by-case basis and at our sole discretion, we may allow for a return in the event of change of mind or incorrect product choice, provided that the Product is unused and undamaged, in its original packaging and free from defects arising from your actions, negligence or omissions. We reserve the right to charge a fee of 15% of the value of the Product to cover our administration and re-stocking costs arising from a return of product in the event of change of mind or incorrect product choice made by you. Please note that additional charges may apply if the Products are returned in damaged, incomplete or non-original packaging.

(c) Once you have contacted us about a faulty, damaged, incorrect or broken item, we will provide instructions on either how to safely dispose of the item or, where relevant, how to return it to us at our expense. Please do not post a faulty, damaged, or broken item to us unless expressly instructed by us to do so. We take no responsibility for any item returned to us by post if it is not received by us, is lost, or is damaged in transit. Eco Boats Australia will not be liable for any costs associated with unauthorized returns.

1.3 Replacements and Exchanges

(a) If a product is out of stock, we may not be able to offer a replacement or exchange. In such cases, we will provide alternatives such as a full refund or store credit, as per Australian Consumer Law.

(b) Please note that where we or our supplier have agreed to a replacement, such replacement shall be limited to the specific stand-alone item where the fault may reside. For the avoidance of doubt, this may not involve a replacement of the whole Product or unit.

1.4 Refund Tender

(a) Refunds

(i) If you are entitled to a refund for the original purchase, the refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the refund will be processed to the same card used for the original purchase.

(ii) Processing of refunds may take up to seven (7) business days to appear on the Customer's account, depending on the processing times of different payment providers.

1.5 Consumer Guarantees

(a) Nothing in this clause is intended to replace or exclude any rights available to you under the Australian Consumer Law ('ACL'). You retain your statutory rights under the ACL in addition to any rights provided under these Terms of Trade.

(b) If you believe an item purchased from us is faulty, you may have rights under the Australian Consumer Law. If there is a major failure with the item, you may choose a refund, exchange, or repair, and compensation for any other reasonably foreseeable loss or damage directly resulting from the major failure. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure. We will not provide a refund, exchange, or repair for items damaged through misuse or normal wear and tear.

(c) Certain legislation, including the Australian Consumer Law and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees, and remedies relating to the provision of goods or services by us which cannot be excluded, restricted, or modified. Our liability is governed solely by the ACL, these Terms of Trade, and any terms and conditions specified on our website, provided that any updates to such terms will be clearly communicated to you and mutually agreed upon where required by law.