Shipping policy

*Our full 'Terms of Service' are available on this website.

Delivery, Shipping and Title

(a) We only deliver to addresses within Australia. We do not deliver to overseas locations. We also offer free collection or pick up from our locations. Please contact us to organise collection.

(b) You agree that you may be charged a fee for shipping of the Product and that an additional nominal fee may apply if delivery is required to your door. All such fees will be notified to you in writing prior to your Product being shipped.

(c) The parties will agree in writing during the Ordering process the relevant details in relation to shipping and delivery, including without limitation whether the Product will be delivered to you or whether you (or your nominee) will collect the Product from us. Any changes to the delivery method must also be agreed upon in writing by both parties.

(d) Products that are held in stock will be delivered to you on the date specified in the Order or as otherwise agreed between the parties in writing. If there is any expected delay, we will notify you immediately with a revised delivery date.

(e) For Products that are made-to-order or imported-to-order, we will inform you about the expected lead time and expected delivery times. Please note that delivery to remote areas is generally estimated to take longer than delivery to metropolitan areas. You acknowledge and agree that the said delivery times are estimates only and that time is not of the essence in relation to delivery of Products. You acknowledge and agree that we, our importers, suppliers, or agents are not liable for any delays in delivery of the Products caused by events beyond our control. However, we will notify you immediately if there is any significant delay beyond the estimated delivery time.

(f) Some items may be delivered to you directly by our suppliers, in which case our suppliers will organise shipping and/or delivery. Where shipping and/or delivery is undertaken by our suppliers, importers or shipping/transport agencies, they will ship or deliver the Products to you in their capacity as an agent for the purchaser (i.e. you). Where delivery is organised in the manner set out in this clause, risk in the Products passes to you once you or your nominee actually receive and take possession of the Products.

(g) Where we undertake delivery via our internal delivery process, the Products are deemed to have been delivered to you when we actually deliver the Products to the address agreed upon by the parties in writing (Delivery). If the Products cannot be delivered due to circumstances outside of our control, such as the absence of the recipient at the agreed address, the cost of any subsequent delivery attempts shall be borne by you, and we will notify you promptly to arrange for an alternative delivery date or pickup arrangement.

(h) We will endeavour to provide you with an estimated time of arrival and tracking number, provided that the same is available to us. However please note that these are estimates only and are not guaranteed.

(i) We use various postal and courier services for shipping and freight and often require a signature from someone at the designated delivery address upon delivery. Please note that if there is no one available to provide a signature, a card may be left at the delivery address and the parcel may be redirected to the nearest post office or courier depot. To avoid circumstances like this, we recommend that you provide a delivery address that is occupied or attended during normal business hours as this may aid in minimising the possibility of redeliveries, delays and/or additional fees.

(j) We hold the risk and title to the Products until Delivery. Title and risk in the Products pass to you upon Delivery, provided you've paid the full Purchase Price and any associated costs.

(k) If Delivery of the Products may be delayed, we shall immediately notify you of the same and will take all reasonable acts to minimise any delay and have the Product delivered to you as soon as possible.